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01227 752 277

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Terms and Conditions

Introduction

Detailed in this document are the terms and conditions of reserving a room and staying with Cave Hotels. When you reserve a room with us you agree to the terms and conditions herein. On arrival, your confirmation of entry implies your consent to abide by said terms and conditions. Please take your time to read through them carefully. Terms and Conditions of online golf tee time bookings are covered at the bottom.

We reserve the right to amend these terms and conditions at any time without notice, we therefore recommend that you check them each time you book.

Copyright

Reservations

Securing your booking

Regardless of your method of booking, you will be asked to provide a valid credit or debit card to secure your reservation with a deposit. Cave Hotels Ltd accepts Visa, Mastercard and American Express.

You must ensure that the information you have provided while making your reservation is accurate before you confirm. If you think you have made a mistake or you need to amend any details in a reservation, please contact us to discuss this.

Cave Hotel and Resort is a licensed premises and therefore reserves the right to refuse entry or cancel a reservation solely at its own discretion. As a licensed premises the Cave Hotel and Resort reserves the right to ask any guest to vacate the premises at its own discretion.

Check In & Out

Rooms are available for check in from 3pm and check out is by 11am on the day of departure. We cannot guarantee an early check in or a late check out however if this is available, there will be a charge of £50 per hour or part thereof. If you do not vacate your room by 11am on the day of departure, please note you may be liable to a late check out fee.

If you think that you will arrive later than 11pm, please call us directly on 01227 752277 to let us know when you believe you will arrive.

A discretionary service charge of 12.5% will be applied to all food and beverage ordered and supplied by the Cave Hotel and its restaurants and bars.

Group Bookings

A reservation of 6 or more rooms is considered a group booking with Cave Hotels Ltd. If you wish to make a group booking, please contact our reservations team on reservations@cavehotels.com to discuss.

Cancellations & Non-Arrivals

Rooms booked on a flexible rate may be cancelled free of charge before 3pm the day before you are due to arrive at the hotel. All cancellations are requested in writing, your room is still reserved until you have a valid cancellation email from Cave Hotels.

Should you cancel after 3pm the day before your arrival, or if you do not arrive for your reservation at all, you will incur a ‘late cancellation fee’ of the first nights accommodation of your reservation plus the cost of any meals and other extras booked for the first night of your stay. This is to compensate the hotel for the late cancellation.

The above applies to early departures.

If you do not pay for your room when you need to, we reserve the right to cancel your reservation with immediate effect. Should we need to cancel your reservation & future reservations, we will notify you in writing by letter or email.

From time to time, there may be extenuating circumstances which mean we need to cancel your reservation. This would be a time where the hotel is unable to accommodate people, for example in the case of: global pandemic, natural disasters, flooding, fire, water shortage or emergency evacuation. Should this type of incident occur, we will contact you at the earliest possible opportunity.

Rates

Dynamic Pricing

At Cave Hotels Ltd we operate using dynamic pricing. This means that our rooms rates change according to demand. This may mean that if you stay for more than one night, each night may be at a different cost. When you make a reservation, you will be quoted a price and this is the amount that you will pay.

All room prices are quoted inclusive of VAT at prevailing rate.

Rooms

Occupancy of a Room

The maximum occupancy for our Cave Rooms and Accessible Cave Room, 2 adults. In our Family Cave Rooms, Junior Suites, Signature Suites, Bridal Suite and Presidential Penthouse the maximum occupancy is 2 adults and 2 children. Children are classed as being 12 or under.

Reservations can be made by guests over the age of 18 years only, per UK law. Guests staying with children aged 13 to 17 require an additional room that is interconnecting.

Smoking Policy

Cave Hotels Ltd operates a strict no smoking policy. This includes the smoking of e-cigarettes. Smoking in your room or any of the public areas at Cave Hotels Ltd will result in a £250 fine payable immediately. There are designated smoking areas on site, and these should be used for smoking only.

Guest Behaviour

Our Expectations of You

We expect our guests to treat the premises its staff and other guests with respect.

You should not:

–        Damage any soft furnishings, furniture, fixtures or fittings

–        Remove any soft furnishings, furniture, fixtures or fittings

–        Use any electrical appliances that may set of the fire alarm

–        Tamper with the fire alarms or emergency equipment.

Doing any of the above will result in a fine to make good any such damage or loss. The payable fine for tampering with the fire alarm is £250. Fines for other damages will be decided upon assessment of damaged caused.

If you behave in such a way to cause unnecessary disturbance or disruption to other guests or staff, we reserve the right to cancel your reservation and take necessary action. Any future reservations will also be cancelled with immediate effect.

Special Requests

You are welcome to make special requests for specific room types, and we will do our best to meet these requests. However please note that we cannot guarantee any special requests.

Pets Policy

Cave Hotels Ltd welcomes dogs to stay in a ground floor room so they can enjoy the terrace and grounds. Dogs can join you on our decking area that has a stretch cover tent and heated firepits to keep them warm! The Cave Dog Package includes a comfy bed, water and food bowls for one dog per room. Any damage caused by dogs staying in rooms will result in an appropriate charge payable with immediate effect. Please note that a surcharge applies of £50 per dog.

Payments

How to pay

On arrival, you will need to present a valid credit or debit card and a pre-authorization amount will be taken from your card. This amount will be equal to the total rate owed, plus an additional £150 per night for any additional items that may be consumed on site.

You may charge the purchase of goods and services, such as food and beverage, to your room during your stay. You will be liable to pay for these services in full upon receipt of the Hotel bill or when you check out. If you choose to check out without settling your bill in full, you will be authorizing us to charge your credit or debit card used at the time of check in. This includes any damages or losses from the hotel.

Your bill will need to be settled upon departure. Payment can be made by cash (with proof of identification) or by credit or debit card. We accept Visa, Mastercard or American Express.

Cash ID accepted includes UK Driving License, Passport, Police Warrant Card, Utility Bill

 

Online Golf Tee Time Bookings

Payment

To book a tee time on-line you will have to enter your credit or debit card details using our secure on-line payment process.
We will take the full green fee and your booking will be confirmed by email.

When you arrive for your round of golf, you should report to the Golf Reception before beginning your round and show your booking confirmation details. Please note that the Golf shop opens between 7am and 7pm.

Cancellation Policy

If you cancel your booking more than 24 hours before your date of play there will be no charge and the full amount can be refunded by emailing golfenquiries@cavehotels.com.
If you cancel your booking less than 24 hours prior to the tee off time there will be a charge of 100% of the green fee made to your credit / debit card.

Failure To Cancel Your Booking

If you fail to cancel your booking, there will be a charge of 100% of the green fee made to your credit/debit card.

Alteration of Tee Time

Cave Hotels reserves the right to move your tee time if required subject to discussions with the player.

Course Closed

If you are unable to play your round of golf due to the course being closed (e.g. bad weather), we will hold any amount paid and offer an alternative date, should the date be unsatisfactory we will offer a full refund.

Conditions of Play

o Treat the golf course with respect. Please repair any divots or pitch marks that you come across or have made yourself. Leave bunkers as you hope to find them.

o The white tees are for competition use only.

o When on the course please keep up with the group in front. Please let the players behind through if you are unable to keep up with the group ahead.

o Our course carries pace of play guidelines, these are detailed on the scorecard.

o Please respect all other golfers on the course.

o Please use the bins provided on the course for your litter.

o Dress code (Championship Course):
Collared or turtle neck shirts with sleeves.
Full length trousers or tailored shorts
Ladies may wear golf skirts, mid-length trousers and sleeveless shirts.
We advise that golfers should wear golf shoes

o We have a ‘next time’ policy with our dress code.

o In the event of a thunderstorm, the responsibility is with the golfer as to whether to continue playing or not.

o In you have any problems on the golf course, please do not hesitate to phone the shop on 01227 752277 and someone will come onto the course to assist. Alternatively please speak to the golf team and we will be happy to help.

Covid-19 Additions

o Please do not touch the flagsticks. There are stoppers in the holes to stop the ball dropping all the way down.

o All rakes have been removed from the bunkers. Once you have played your shot please brush over with your foot or club to make the bunker as smooth as possible.

o In a bunker the ball may be placed within 6 inches of where it originally lay.

o All marker posts on the course are now Immovable Obstructions. Please do not touch or move any posts but take relief of one club length from the nearest point of relief, no nearer to the hole, only if the marker post interferes with your swing or stance.

o Please do not shake hands with players at the end of the round and please respect social distancing guidelines at all times.