the Korean Cowgirl Assistant Manager
We are looking for an enthusiastic and motivated assistant manager to support the restaurant manager in managing the Korean Cowgirl, a sleek and sophisticated bar and restaurant right in the heart of Cave Hotel & Golf Resort whilst also taking responsibility for overseeing events at Cave.
Duties & Responsibilities:
- Support the restaurant manager with the running of the restaurant and decking area.
- Respond efficiently and accurately to customer complaints when required.
- Daily updates and communications with line manager.
- Follow company H&S procedures and add cases to Riskproof when necessary.
- Organise and plan rotas on fourth in absence of restaurant manager.
- Support the restaurant manager in handling staff issues in line with company policies and procedures / managing holiday requests / absences / performance management / employee relations.
- Assist in motivating and training the team.
- Work alongside line manager to manage and maintain restaurant’s good image and suggest ways to improve it.
- Cash handling – cash up and restocking change bag.
- Manage all F&B and day-to-day operations in absence of restaurant manager (plan the evening ahead, daily briefings with staff, control covering of shifts in absences).
- Provide operational support where needed, to include all aspects of serving and bar.
- Work alongside other HOD’s and support where needed.
- Create a positive work environment.
- Ensuring compliance with licensing, hygiene and health & safety.
- Strong communications with kitchen passing on all comms to FOH team.
- Ensure and encourage staff to work well to good time management providing exceptional service at all times.
- Attend operational and function meetings and check event sheets to thoroughly understand requirements of events.
- Oversee all aspects of event set up where required.
- Coordinate with internal departments (ie Kitchen, Sales, F&B etc) to ensure seamless execution of event timelines and schedules.
- Conduct post event debriefings to identify areas for improvement to enhance future events.
To apply for this position, please send your CV to kcg.manager@cavehotels.com