Hotel Receptionist
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive impression of our hotel and enhancing the overall guest experience.
What does the role look like?
- The successful applicant will possess strong communication skills, attention to detail, and a passion for hospitality.
- Check guests in and out efficiently, ensuring all necessary information is collected accurately.
- Handle reservations, cancellations, and modifications with precision.
- Manage phone calls with professionalism, demonstrating excellent phone etiquette.
- Assist with billing inquiries and process payments as required.
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction.
- Address any guest complaints or issues promptly and effectively, escalating when necessary.
To apply please send your CV to morgan.bathgate@cavehotels.com