Join The Team

Hotel Receptionist

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive impression of our hotel and enhancing the overall guest experience.

What does the role look like?

• The successful applicant will possess strong communication skills, attention to detail, and a passion for hospitality.
• Check guests in and out efficiently, ensuring all necessary information is collected accurately.
• Handle reservations, cancellations, and modifications with precision.
• Manage phone calls with professionalism, demonstrating excellent phone etiquette.
• Assist with billing inquiries and process payments as required.
• Collaborate with other hotel staff to ensure smooth operations and guest satisfaction.
• Address any guest complaints or issues promptly and effectively, escalating when necessary.

To apply please send your CV to morgan.bathgate@cavehotels.com

Restaurant Manager

We are on the hunt for a Restaurant Manager to join our Korean Cowgirl Restaurant team.

What does the role look like?

• Organise and attend meetings to provide daily updates and facilitate communications with line manager
• Follow company H&S procedures. Add cases to Riskproof when necessary.
• Organise and plan rotas on fourth with budgeted guidelines.
• Handling staff issues in line with company policies and procedures / managing holiday requests / absences / performance management / employee relations.
• Be responsible for motivating and training the team including company statutory training as well as any ad-hoc training.
• Control operational costs and identify measures to cut waste.
• Cash handling – cashing up / restocking change bag
• Provide Operational support where needed, to include all aspects of serving and bar.
• Work alongside other HOD’s and support where needed.
• Ensuring compliance with licensing, hygiene and H&S
• Strong communication with kitchen passing on all communication to FOH team

To apply please send your CV to hr@cavehotels.com

Assistant Restaurant Manager

We are on the hunt for an Assistant Manager to join our Korean Cowgirl Restaurant team.

What does the role look like?

• Support the Restaurant Manager with the running of the restaurant and decking area.
• Respond efficiently and accurately to customer complaints when required.
• Daily updates / comms with line manager
• Organise and plan rotas on fourth in absence of Restaurant Manager.
• Support the Restaurant Manager in handling staff issues in line with company policies and procedures / managing holiday requests / absences / performance management / employee relations.
• Cash handling – cashing up / restocking change bag
• Manage all F&B and day-to-day operations in absence of Restaurant Manager
• Provide Operational support where needed, to include all aspects of serving and bar.
• Create a positive work environment.
• Strong communication with kitchen passing on all comms to FOH team.

To apply please send your CV to hr@cavehotels.com

Food And Beverage Assistant

We are on the hunt for a Food and Beverage Assistants to join our Korean Cowgirl Restaurant team.

What does the role look like?

• Greet and seat guests in a friendly and professional manner.
• Take accurate food and beverage orders using the POS system.
• Serve food and drinks efficiently while adhering to service standards.
• Respond promptly to customer queries or complaints and escalate issues when needed.
• Ensure customer satisfaction and encourage repeat visits.
• Set up dining areas before service (table settings, refilling condiments, polishing cutlery).
• Clear and reset tables quickly and cleanly during and after service.
• Assist in maintaining cleanliness and organisation in service areas.
• Restock items such as napkins, utensils, glassware, and beverages as required.
• Support buffet setups or events as directed.
• Sanitise equipment and surfaces regularly.
• Work closely with kitchen staff and other service team members to ensure smooth operations

To apply please send your CV to hr@cavehotels.com

Bartender

We are on the hunt for a Bartender to join our Korean Cowgirl Restaurant team.

What does the role look like?

• Greet customers and take their drink orders promptly
• Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences
• Provide recommendations on drink selections based on customer preferences and menu offerings
• Maintain cleanliness and organisation of the bar area, including restocking supplies and cleaning glasses and utensils
• Engage with customers in a friendly and professional manner, ensuring their satisfaction throughout their visit
• Handle cash transactions accurately and efficiently
• Adhere to all food safety and alcohol service regulations to ensure the safety of our guests
• Collaborate with other team members to ensure smooth operations and excellent customer service

Experience

• Previous experience as a Bartender in a restaurant or hospitality setting is preferred
• Strong knowledge of mixology techniques, drink recipes, and beverage trends
• Excellent time management skills to handle multiple orders simultaneously
• Basic math skills for handling cash transactions and calculating drink prices
• Communication skills to interact with customers in a friendly and professional manner
• Ability to work in a fast-paced environment while maintaining attention to detail

To apply please send your CV to hr@cavehotels.com

Host

We are on the hunt for a Host to join our Korean Cowgirl Restaurant team.

What does the role look like?

• Greet and welcome guests as they arrive, ensuring a warm and inviting atmosphere.
• Manage reservations and seating arrangements to optimise guest flow and minimise wait times.
• Answer phone calls with proper phone etiquette, assisting guests with inquiries and bookings.
• Provide information about the menu, specials, and restaurant policies to enhance the guest experience.
• Assist in maintaining cleanliness and organisation of the host area.
• Collaborate with restaurant staff to ensure smooth service and address any guest needs promptly.
• Handle guest complaints or concerns with professionalism, striving for satisfactory resolutions

Experience

• Previous experience in a restaurant or hospitality environment is preferred
• Strong communication skills are vital, with an emphasis on effective interaction with guests and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A positive attitude and willingness to help others

To apply please send your CV to hr@cavehotels.com

Bar Manager

We are on the hunt for a Bar Manager to join our Korean Cowgirl Restaurant team.

What does the role look like?

• Lead and inspire the bar team to deliver exceptional service and hospitality
• Curate and evolve an innovative cocktail and beverage menu with a strong focus on modern and classic mixology
• Maintain a sophisticated and well-presented bar at all times
• Ensure compliance with all health and safety regulations
• Oversee stock management, inventory control, and ordering processes
• Train, mentor, and develop bar staff to enhance performance and guest satisfaction
• Collaborate with the Food & Beverage and Sales team on promotional events and seasonal offerings

Requirements

• Experience in managing a high end bar/lounge
• Proven expertise in mixology, with a deep knowledge of spirits, cocktails, and drink trends
• Strong leadership and interpersonal skills
• Exceptional organisational and multitasking abilities
• Excellent communication and guest service skills
• WSET or similar beverage certification is a plus

To apply please send your CV to hr@cavehotels.com

Assistant Bar Manager

We are on the hunt for an Assistant Bar Manager to join our Korean Cowgirl Restaurant team.

What does the role look like?

• Assist in managing the daily operation of the hotel bar, ensuring exceptional service at all times
• Support recruitment, training, and development of bar staff
• Monitor stock levels, place orders, and conduct regular inventory checks
• Ensure compliance with health and safety, licensing, and hygiene standards
• Maintain high standards of cleanliness and presentation
• Help develop and implement promotional ideas and events to drive revenue
• Take the lead in the absence of the Bar Manager

Requirements

• Previous experience in a supervisory bar role, ideally in a hotel or hospitality environment
• Strong knowledge of beverages including cocktails, wines, and spirits
• Excellent leadership and communication skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• A passion for customer service and team development

To apply please send your CV to hr@cavehotels.com