Terms and Conditions
Detailed in this document are the terms and conditions of reserving a room and staying with Cave Hotels. When you reserve a room with us you will be asked to confirm that you agree with these terms and conditions. Please take your time to read through them carefully.
We reserve the right to amend these terms and conditions at any time, and we therefore recommend that you check them each time you book. But the terms and conditions applicable to your reservation are those that you agree to at the time of booking.
Securing your booking
Regardless of your method of booking, you will be asked to provide a credit or debit card to secure your reservation. Cave Hotels Ltd accepts Visa, Mastercard and American Express to secure a reservation. The expiry date of your card must be later than the date of departure of your reservation.
You must ensure that the information you have provided while making your reservation is accurate before you confirm your reservation. If you think you have made a mistake or you need to amend any details in a reservation, please contact us to discuss this.
Check In & Out
Rooms are available for check in is from 14:00pm daily and check out is by 11:00am the following morning. We cannot guarantee an early check in or a late check out. If this is available there will be a charge to be paid. If you do not vacate your room by 11:00am on the day of departure, please note you may be liable to a late check out fee.
If you think that you will arrive later than 23:00pm, please call us directly on 01227 752277 to let us know when you believe you will arrive.
Upon check in, overseas guests, excluding those from the Republic of Ireland and Commonwealth citizens, will need to provide reception with their identity card/passport details.
A reservation of 6 or more rooms is considered a group booking with Cave Hotels Ltd. If you wish to make a group booking, please contact our sales team on 01227 752277 to discuss.
Please note that a group booking is required to pay a deposit 28 days prior to arrival. Should you wish to cancel your group booking after this date, this deposit will be nonrefundable. However, you are free to cancel free of charge beforehand. If you do not pay you deposit, we reserve the right to cancel your reservation with immediate effect and we will notify you of this via letter or email.
Cancellations & Non-Arrivals
Rooms booked on a flexible rate may be cancelled free of charge before 13:00pm the day before you are due to arrive at the hotel.
Should you cancel after 13:00pm the day before your arrival, or if you do not arrive for your reservation at all, you will incur a ‘late cancellation fee’ of the first nights accommodation of your reservation plus the cost of any meals and other extras booked for the first night of your stay. This is to compensate the hotel for the late cancellation.
Once you have arrived and check in to the hotel, if you decide that you wish to leave early, you must inform reception by 12:00pm on the day you wish to leave. Failure to do so will incur a ‘late cancellation fee’ of the one nights accommodation plus the cost of any meals and other extras booked for that day. This is to compensate the hotel for the late cancellation.
Group bookings will have different cancellation terms. Please see the ‘Group Bookings’ section for full information.
If you do not pay for your room when you need to, we reserve the right to cancel your reservation with immediate effect. Should we need to cancel your reservation, we will notify you in writing by letter or email.
From time to time, there may be extenuating circumstances which mean we need to cancel your reservation. This would be a time where the hotel is unable to accommodate people, for example in the case of: flooding, fire, water shortage or emergency evacuation. Should this type of incident occur, we will contact you at the earliest possible opportunity.
At Cave Hotels Ltd we operate using dynamic pricing. This means that our rooms rates change according to demand. This may mean that if you stay for more than one night, each night may be at a different cost. When you make a reservation, you will be quoted a price and this is the amount that you will pay.
All room prices are quoted inclusive of VAT.
Occupancy of a Room
The maximum occupancy for our Cave Rooms, Accessible Cave Rooms, Bridal Suite is 2 adults. In our Family Cave Rooms, Junior Suites, Signature Suites and Presidential Penthouse the maximum occupancy is 2 adults and 3 children. Children are classed as being 16 or under.
Children aged 16 or under are not permitted to stay in a room on their own.
Cave Hotels Ltd operates a strict no smoking policy. This includes the smoking of e-cigarettes. Smoking in your room or any of the public areas at Cave Hotels Ltd will result in a £250 fine payable immediately. There are designated smoking areas on site, and these should be used for smoking only.
Our Expectations of You
We expect our guests to treat the premises its staff and other guests with respect.
You should not:
– Damage any soft furnishings, furniture, fixtures or fittings
– Remove any soft furnishings, furniture, fixtures or fittings
– Use any electrical appliances that may set of the fire alarm
– Tamper with the fire alarms or emergency equipment.
Doing any of the above will result in a fine to make good any such damage or loss. The payable fine for tampering with the fire alarm is £250. Fines for other damages will be decided upon assessment of damaged caused.
If you behave in such a way to cause unnecessary disturbance or disruption to other guests or staff, we reserve the right to cancel your reservation and any future reservations with immediate effect.
You are welcome to make special requests for specific room types, and we will do our best to meet these requests. However please note that we cannot guarantee any special requests.
Cave Hotels Ltd will allow residents to stay with dogs in our accessible rooms only. This is with the exception of assistance dogs. Any damage caused by dogs staying in rooms will result in an appropriate charge payable with immediate effect.
How to pay
On arrival you will need to present a credit or debit card and a pre-authorization amount will be taken from your card. This amount will be equal to the total rate owed, plus an additional £100 for any additional items that may be consumed on site.
You may charge the purchase of goods and services, such as food and beverage, to your room during your stay. You will be liable to pay for these services in full upon receipt of the Hotel bill or when you check out. If you choose to check out without settling your bill in full, you will be authorizing us to charge your credit or debit card used at the time of check in. This includes any damages or losses from the hotel.
Your bill will need to be settled upon departure. Payment can be made by cash (with proof of identification) or by credit or debit card. We accept Visa, Mastercard or American Express.
Cash ID accepted includes UK Driving License, Passport, Police Warrant Card, Utility Bill